1. Who we are
Sovyr ("Sovyr," "we," "us," or "our") provides settlement reconciliation, accounting exports, and connected accounting tools at sovyr.io. This policy describes our handling of personal information in connection with our website and service.
If you use Sovyr through an employer, client, or other organization, that organization controls its workspace and the business records it provides. We process those records to provide the service on its instructions. Its own privacy practices also apply. Questions about this policy can be sent to robert@sovyr.io.
2. Information we collect
- Account and workspace information. Your name, email address, account authentication information, organization details, team membership, and permissions. We also receive information you include in support requests or other communications.
- Connected-account information. Account and company identifiers, authorization tokens, connection status, and records returned by services you authorize, including Amazon Selling Partner API and QuickBooks Online.
- Settlement and accounting records. Source reports, order and transaction identifiers, product references, dates, amounts, currencies, fees, refunds, chart-of-accounts information, journal entries, and posting confirmations. Source files may contain personal information about customers or other people. Only provide records you have authority to share and that are needed for the service.
- Generated records. Reconciliation results, import and export status, workbooks, source references, file checksums, and records of accounting entries submitted through Sovyr.
- Technical information. Information associated with website and service requests, such as IP address, browser and device information, request times, requested pages, session information, and diagnostic or security logs.
Information comes from you, members of your workspace, the services you connect, and your interactions with Sovyr. We do not ask for your Amazon or Intuit password; those services handle their own sign-in.
3. How we use information
We use information to operate accounts and workspaces, maintain authorized connections, retrieve and archive settlement reports, reconcile records, prepare Excel exports, and submit accounting entries that an authorized user instructs Sovyr to post. We also use it to provide support, send service communications, diagnose errors, prevent misuse, and meet applicable legal obligations.
We use connected financial data to provide the requested service. We do not sell personal information, rent connected-account data, or use that data for targeted advertising.
4. Amazon and QuickBooks connections
Connecting an account authorizes Sovyr to access the data and operations covered by the permissions you grant. For Amazon, this includes obtaining settlement reports for reconciliation. For QuickBooks Online, this includes identifying the connected company, reading accounting information needed to map entries, and creating journal entries when an authorized user requests posting.
Authorization tokens allow the connection to continue without asking you to sign in for every request. You can disconnect an integration in Sovyr's connection settings or revoke Sovyr's access through the connected provider. Disconnecting in Sovyr removes its saved connection tokens. Revocation through the provider controls whether previously issued authorizations remain valid.
Disconnecting does not automatically erase reports already imported, exported files, or entries already posted to QuickBooks. To request deletion of information held by Sovyr, contact us as described below. Changes to records held by Amazon or Intuit must be handled with that provider.
Amazon and Intuit operate their own services under their own terms and privacy notices. See Amazon's Privacy Notice and Intuit's Global Privacy Statement.
7. Retention and deletion
We retain account information and business records for as long as reasonably needed to provide the service, maintain the reconciliation history you use, resolve disputes, and meet applicable legal or security requirements. Relevant factors include whether the account remains active, the purpose of the record, your deletion instructions, and any required retention period.
You or an authorized workspace administrator can request account closure or deletion of stored information by emailing robert@sovyr.io. We may need to verify your identity and authority over the workspace. We will explain any information that must be retained and the reason. Backup copies may remain until they are overwritten in the ordinary backup cycle and are not used for routine service operations.
Removing a connection alone is not a deletion request. Copies you downloaded and records already sent to a connected accounting service are outside Sovyr's storage and deletion controls.
8. Security and processing locations
Sovyr uses account authentication and team-based access controls to restrict access to business records. Our production application is configured to require HTTPS. No internet transmission or storage system can be guaranteed completely secure. Keep your sign-in information private and contact us if you suspect unauthorized access.
Sovyr operates from the United States. Information may be processed in the United States and other locations where our service providers operate. Where applicable law requires safeguards for international transfers, those requirements apply to our handling of the information.
9. Your choices and privacy rights
You can update available account details, manage workspace access according to your role, download available exports, and disconnect connected services. Contact robert@sovyr.io to request access to, correction of, or deletion of personal information, or to ask about our privacy practices.
Depending on your location and which laws apply, you may also have rights to obtain a portable copy, restrict or object to certain processing, withdraw consent where processing relies on consent, use an authorized agent, or complain to a privacy regulator. We handle requests under applicable law and will not unlawfully discriminate against you for exercising your rights.
If a business provided your information to Sovyr, contact that business first about its records. We can help it respond to requests within the scope of our service. We may retain information that applicable law permits or requires us to keep.
10. Children
Sovyr is a business service intended for adults. It is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
11. Updates and contact
We may update this policy as the service or our practices change. We will post the revised policy at https://sovyr.io/privacy and update the date above. For material changes, we will provide additional notice through the service or email as appropriate and obtain consent where required.
Privacy questions and requests: robert@sovyr.io. Terms for using the service are in our End-User License Agreement.